"We pride ourselves on giving our customers a high standard of service"

Details of the services we provide (or expect to provide during the course of 2009/2010) are listed below. We will strive to take on board any comments or suggestions that you may have with a view to improving your customer service experience and the services that we provide to you.

Our staff will:
Be courteous, helpful and provide a polite and efficient service at all times.  Answer telephone calls quickly and helpfully and give clear professional advice and information and explain any delays.

We aim to:
Process all new applications and present your fully functional website on the internet within 5 working days following receipt of approved text and photos. Raise any application queries with a customer within 24 hours and respond to and resolve any complaints within 5 working days.

SERVICES

Registration of your Property Name (otherwise known as a domain name) i.e. if you own Tamarind tree Villa in St Lucia you can regist www.tamaringtree.com   or www.tamarindtreevilla.com.

Creation of a 10 page professional looking website (choice of several pre-designed templates to chose from so that you select a site design suitable to the style of your Villa or simply to match your personal preference).  Click here for template choices

Fully functional website with enquiry forms (with anti-spam filtering) as standard to enable prospective clients to contact you directly

Free amendments to your site if photos and text require updating so that sites are kept fresh and up-to-date*

Automatic re-registration of your chosen domain name so that you do not lose it.  (When you initially register a domain name it is usually registered for an initial period of 2 years.  once the initial registration period is due to expire The Villa Name register™ will renew your regisration for a further period)**

Bulk registration at reduced costs (for 3 or more Villa names requiring registration)

Up to 100 photo's can be displayed on your site together with incorporating 3D virtual movies

Professional bespoke website design available on request

Annual web hosting with domain registration fees and e-mail forwarding included

Google Analytics Web Statistics 2008 integrated for free traffic analysis

Fully Search Engine Optimised for maximum effect (i.e. we will optimise how the search engines will find your villa website)

Email forwarding

Unlimited email addresses available for your villa website (i.e. emails can be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it )***

Free listing on www.vacationvacationvacation.com for an introductory period

Assistance with internet paid-for marketing through campaigns such as Google AdWords****

Printing of all stationary needs for your holiday letting iinclusing letterheads, envelopes, business cards etc*****

*           Limited to four occurrences per annum thereafter subject to VNR's discretion
**         If you continue to use our service or register and pay an annual fee with our sister company www.vacationvacationvacation.com
***       Subject to payment (see here for costs)
****    Payment to third party providers for services rendered will not be met by the Villa Name register
*****  These additional services are expected during the course of 2010